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My invoice - I've highlighted the date and circled the missing polish |
Not only had they not included one of the polishes, not informed me of this AND not actually processed the refund, the polish I was missing was from the Mariah Carey Christmas collection and trying to find it in April (and in Australia) was near impossible. Thankfully, I managed to find it on eBay for a not-too-exorbitant price, but I was actually in the United States in November for my honeymoon - if only they had let me know that they were out of stock when they sent the package, I could've picked it up there.
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L-R: This gown needs a crown, Miss you-niverse, I'm feeling sashay, Baby please come home, Silent stars go by, It's all San Andreas's fault |
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OPI - Baby please come home |
Thankfully the rest of the polishes arrived safe and sound. I got the OPI Miss Universe 2013 mini collection, two of the Liquid Sands from the OPI Mariah Carey Christmas 2013 collection, and the one Liquid Sand from the OPI San Francisco collection that had been out of stock when I ordered the others from a different supplier. I also picked up the Zoya Pixie Dust Autumn Collection.
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L-R: Dhara, Chita, Sunshine, Tomoko, Carter, Arabella |
As much as I was thoroughly annoyed by this whole experience, I will point out that I have ordered two other times from MBeauty Lounge before and I received my orders within six weeks with no missing items. It may seem that I'm giving them a bad review, but I do think MBeauty Lounge has their place in the online nail polish world, especially for those from countries where some brands just aren't available (I'm looking at you, Zoya). Their prices are good (very good for us Aussies, where OPI's retail for at least $20 each) and they have a pretty big range, including new collections. The polishes seem legit as far as I can tell (which isn't very far), although the OPI's do have their serial numbers scraped off. Shipping does take a long time however - at least a month to Australia, plus the order turn around time which seems to be about one or two weeks, so you're looking at about 6 weeks from the time you place the order to when you receive it. The shipping costs are pretty reasonable, especially compared to other online sellers - it's usually about a quarter of the cost of the polishes (e.g. about $20US for 10 polishes), depending on the size of the order. Their customer service is atrocious, as I've already described, but if you're willing to put up with this and the long shipping times, you can get your nail polish fix for a pretty good price.
Have any of you ever ordered from MBeauty Lounge? How did it turn out? And what are your recommendations for online nail polish stores?
